Membership

Account & Login Issues

If you forget your password, please click on https://falinas-home.com/password/reset, if you’ve already tried to reset your password, but haven’t received an email from us, check your Junk or Spam folder.

If you require further assistance for another issue related to your account, contact our customer support team at [email protected], live chat or phone number.

How do credits work?

Your Account reflects the balance of Membership credits. A falinas-home.com credit can be spent at any time. The amount of credits you receive is equal to the membership top-up value, based on the EUR currency (1 CURRENCY = 1 credit). A falinas-home.com credit expires after 30 days.

How do I get enrolled into the membership?

By purchasing products selecting the VIP price, you will be automatically enrolled for the VIP membership plan.
You will enjoy immediate full access to the VIP membership acquired, and your automatic top-up will initiate and we will charge the full price (37.00 EUR), which will be converted 1:1 into credits and deposited into your Falinas Home account.

How the recurrent charge of the membership works?

The recurrent charge for the membership is set to be paid every 14 days, our VIP member plan Top-up price is 37.00 EUR including VAT, and will be deducted from selected payment method.

How do I cancel my membership?

- Log into your account and go to “My Account”, go to “Cancel Membership” and click “Cancel”.
- By contacting our customer support team at the email address [email protected] or livechat.

You will receive a confirmation email regarding the cancellation of your membership.
* Please note that you are not able to cancel your membership within the first 24 hours while we update the registration details.

If I cancel my membership, will I receive a refund?

We do not issue refunds on the membership plan prices as you have a immediate full access to our services.

Do I have to pay cancellation fees when cancelling my membership?

Once a user submits a request for cancellation, will have available two options:

- Users can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- Users can cancel the membership service with immediate effect by paying 6.95 EUR

I have ordered a product and cancelled my membership. Will I still receive my product?

Yes, all products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.

How long does delivery of my products will take?

From the time that the order is shipped, it should take between 2-7 business days to arrive.

How do I return an order?

If you wish to return a product, all you have to do is getting in contact with our customer service team at [email protected] and we’ll guide you through the process!

To expedite the process, add your name, order number, the reason for return and any additional information to your enquiry. For more information check our terms and conditions under Section 8. Returns.

The products must be sent to Falinas ApS, to the following address Vesterå 15, 9000 Aalborg, Denmark

Can I get a refund on returned products?

If you have purchased goods If you are not happy with your order, you can change your mind within 14 days after receiving your goods. Bear in mind the goods which have been unsealed after delivery by you and cannot be returned for reasons of hygiene or health protection.

* Please note that in case the Refund amount in some cases may differ from the paid amount due to currency exchanges and third-party fees, and we shall not be responsible for the differences caused by such rates or fees.

Refunds can be claimed by using our customer support available channels and will be evaluated on case to case.

For more information check our terms and conditions under Section 8. Refund.

How do refunds works if I used my credits?

If you’re a member with an active membership plan, and your recurrent payment have been converted into credits and you have spent the credits available from your Falinas Home account when purchasing products, you will be entitled to a refund within 14 days after the day you received your goods, however, the refund will be issued as credits.

Refunds can be claimed by using our customer support available channels and will be evaluated on case to case.